The goal was to introduce a transparent change process for all workflows, system landscapes, and requirements. In addition, the team wanted to improve the required evaluation and prioritization of change requests through expanded classification and assessment options.
"Doing so reduces the number of changes outside of predefined releases by over 70 percent."
- Claus Nickel, IT Release and Deployment Manager, ESPRIT Europe
Learn more about optimizing Change Request Management (ChaRM) in the SAP Solution Manager.